I moved to a different county and have had very good service from both the city and county employees. They have actually been very helpful in dealing with other government employees in the city and county I previously lived, along with the state government.
Former city sent two monthly bills to my new address. I called and asked why I was receiving the bills and was told it showed I had overpaid. I asked how I could get the over payment refunded to me. The said I needed to request the over payment be refunded. I asked what I needed to do to request a refund and was told I just did. After waiting a couple of months for them to mail me the refund I called and asked when I would receive the refund. I was told they had sent it to the wrong address and the letter had been returned. Two days later l received the refund in the mail. I have a hard time understanding how they could get the address correct on the bills but not on the first refund letter. CYA maybe?
State employees could not figure out in which county I lived even though I had changed my driver's license and voter registration. They said they could not look up my address on a map, (or online map) and determine the county in which I live. County Employee in my new county provided me with a letter she wrote that explained to the State which county I live in. New county employee said it happens more often than you would believe. One would think it would be integrated better than that, but it isn't.
Former city sent two monthly bills to my new address. I called and asked why I was receiving the bills and was told it showed I had overpaid. I asked how I could get the over payment refunded to me. The said I needed to request the over payment be refunded. I asked what I needed to do to request a refund and was told I just did. After waiting a couple of months for them to mail me the refund I called and asked when I would receive the refund. I was told they had sent it to the wrong address and the letter had been returned. Two days later l received the refund in the mail. I have a hard time understanding how they could get the address correct on the bills but not on the first refund letter. CYA maybe?
State employees could not figure out in which county I lived even though I had changed my driver's license and voter registration. They said they could not look up my address on a map, (or online map) and determine the county in which I live. County Employee in my new county provided me with a letter she wrote that explained to the State which county I live in. New county employee said it happens more often than you would believe. One would think it would be integrated better than that, but it isn't.